FanShield (for tickets) and RegShield (for registrations) products cover many of the perils that can prevent someone from attending an event. From accidents and severe weather to family emergencies and the common cold, TicketGuardian’s suite of consumer-facing insurance products specific for live events has you covered. As with any type of insurance, their carriers require documentation when a claim is filed, but TicketGuardian takes pride in making the claims process as seamless and painless as possible for the attendee by approving all valid claims. Because they are required to request proof of peril, using TicketGuardian proprietary technology, they’ve made the claims process as simple as possible and have given those who have filed a claim the ability to quickly file and conveniently upload their documentation.
Full-Attendee coverage was created to start a refund revolution! Full-Attendee protection allows the attendee to get their money back if they cannot attend for any reason.* Can’t go? Don’t feel like it? Got something better to do? You’re covered, no matter the reason.* Full-Attendee protection is a customizable insurance product and is only reserved for event organizers that will include this coverage with every ticket or registration sold to a specific event.
*reasons not covered are event cancellation, unlawful acts committed by certificate holder or their family, Government intervention or regulation, epidemic, pandemic, pollution, threat of pollutant release, civil unrest, civil disorder, Acts of War, Terrorism, or Acts of God which includes natural disasters. **The day before the event can change with customization. This can be moved from 24 hours prior to the event to a number of days before the event for various risk purposes. Please communicate directly with TicketGuardian if the coverage cutoff needs to be changed.
You can find the coverage differences here: https://www.ticketguardian.net/terms-conditions