TicketGuardian believes that both choice and convenience are the two most powerful customer service and experience differentiators in your industry. Adding choice and convenience into your service and experience strategy is a powerful way to disrupt a competitor, if not an entire industry (which is what TicketGuardian is doing.) There are several ways to integrate convenience into your customer experience and TicketGuardian understands how to empower you with the technology to deliver a customer experience that drives peace of mind, so we’re bringing that to you!
What is TicketGuardian?
TicketGuardian is an industry leading insurtech company which creates, refines and offers insurance technology through individual consumer insurance policies, for a minimum premium or as a percentage of your customer’s ticket order, and will reimburse them for their entire amount paid, aside from the cost of the policy, if they’re unable to attend the event for any of the covered perils found in their policy Terms & Conditions. The most impressive aspect of either coverage types is the scope of protection, including:
- Work-related travel conflicts
- Family emergencies
- Unexpected illness
- And several more common issues that can sneak up
TicketGuardian gives your customers the freedom to protect their purchase, knowing that if conflicts arise, they will not be left without a refund.
Why Do Operator/Organizers Need TicketGuardian?
There’s a wide divide between the experience that consumers have come to expect when it comes to buying anything these days -- and the reality of what buying live event tickets is actually like. Recent studies show that over 50% of consumers are checking refund policies before they commit to buying. TicketGuardian, and it’s array of customer facing insurance products were created to disrupt the live events industry by abolishing the status-quo “no refunds.” TicketGuardian’s technology and it’s bevy of consumer-facing insurance products are helping platforms and organizers improve their brands, provide more value to their attendees and in the process, improve the checkout flow so that ticket holders and registrants avoid financial pitfalls as well as regret.
Why is TicketGuardian Suddenly in My Checkout Flow?
We have partnered with TicketGuardian because of their outstanding and industry-leading technology, along with their impeccable record providing ticket protection which together has proven to decrease your exposure to refunds and chargebacks. They also help drive advanced sales by providing a reason to buy tickets in advance without regret.
- 4-7% average increase in sales by converting on-the-fence buyers
- Ticket Protection provides peace of mind & brand confidence
- 46% avg. reduction in refunds/chargebacks
- Drives advanced sales which help you prepare financially for your event
- On avg., 1 out of every 3.5 attendees choose to add protection proving the market is asking for a solution like this
All of those benefits are at no cost to you and with the increase in conversion, having FanShield or RegShield in your checkout flow is advantageous on many levels.
TicketGuardian Types of Coverage:
FanShield (for tickets) and RegShield (for registrations) cover many of the perils that can prevent someone from attending an event. From accidents and severe weather to family emergencies and the common cold, TicketGuardian’s suite of consumer-facing insurance products specific for live events has you covered. As with any type of insurance, our carriers require documentation when a claim is filed, but TicketGuardian takes pride in making the claims process as seamless and painless as possible for the attendee by approving all valid claims. Because we are required to request proof of peril, using TicketGuardian's proprietary technology, we’ve made the claims process as simple as possible and have given those who have filed a claim the ability to quickly file and conveniently upload their documentation.
Full-Attendee coverage was created to start a refund revolution! Full-Attendee protection allows the attendee to get their money back if they cannot attend for any reason.* Can’t go? Don’t feel like it? Got something better to do? You’re covered, no matter the reason.* Full-Attendee protection is a customizable insurance product and is only reserved for event organizers that will include this coverage with every ticket or registration sold to a specific event.
*reasons not covered are event cancellation, unlawful acts committed by certificate holder or their family, Government intervention or regulation, epidemic, pandemic, pollution, threat of pollutant release, civil unrest, civil disorder, Acts of War, Terrorism, or Acts of God which includes natural disasters. **The day before the event can change with customization. This can be moved from 24 hours prior to the event to a number of days before the event for various risk purposes. Please communicate directly with TicketGuardian if the coverage cutoff needs to be changed.
Here is a resource database for additional information relating to partners, platforms, claims and general information:
You may reach the creative team at firstname.lastname@example.org and they’ll be happy to collaborate.
You can reach TicketGuardian SALES or CUSTOMER SUPPORT Teams at email@example.com or at 844-849-4827
TicketGuardian CLAIMS Teams 24/7 at firstname.lastname@example.org or online at https://tg-claims.ticketguardian.net/
Specific Terms and Conditions can be found here